General Terms and Conditions of Sale for

Double-clicking to confirm an order implies irrevocable acceptance of these General Terms and Conditions of Sale. The combination of double-clicking and the authentication procedure is just as binding between the parties as a handwritten signature.

Article 1: Scope of application
These General Terms and Conditions of Sale apply to all orders placed on the website, published by GROUPE PRONUPTIA, SA, a French public limited company with capital of €1,172,000, headquartered at Boulevard de la Communication, 53950 LOUVERNE, FRANCE, and registered in the Register of Companies of Laval under the number 388 215 378. The publisher reserves the right to adapt or amend these General Terms and Conditions of Sale at any time. In the event of amendment, each order shall be subject to the General Terms and Conditions of Sale in effect on the day on which said order was placed. These General Terms and Conditions of Sale apply solely to individuals of legal age with the legal capacity to enter into a contract, and not to businesses.

Article 2: Products
Our product offers, delivery lead times and prices are valid for as long as they are displayed on the website. The products offered for sale are those featured on the website on the day on which it is viewed by the customer. Each product shall have its own datasheet containing a photograph of the product, the price, and the available sizes and colours. There may be negligible differences between the product and the photograph, particularly due to the resolution and colour definition of the user's screen.

Article 3: Prices
Prices are given in euros, including all taxes and excluding delivery costs. The prices and delivery costs applied are those given on the website and confirmed by the customer when the order is confirmed. The company reserves the right to amend its prices at any time but undertakes to apply the prices displayed at the time of your order, subject to availability on that date. If, for any reason whatsoever, a price that is manifestly derisory is displayed in error, the order shall be cancelled, even if already confirmed. The customer may then place another order at the actual, corrected price. The products shall remain the property of the company until payment of the price has been received in full.

Article 4: Ordering and paying for products
Article 4.1: Placing an order
Step 1: The customer selects the product, model, colour and size of his/her choice and adds them to his/her basket by clicking "Order".
Step 2: The customer checks the contents of his/her basket and can then amend his/her order.
Step 3: Once the order has been verified, the customer confirms his/her basket and finalizes his/her order by clicking "Order".
Step 4: After logging in or creating an account, the customer enters his/her delivery and/or billing details. Completion of fields marked with an asterisk (*) is mandatory.
Step 5: The customer arrives on our partner's payment screen. The customer must then follow the instructions given in the payment module.

Article 4.2: Payment
The products purchased may be paid for either up front or in several instalments, according to the conditions stated on the website. Payment is made online by bank card, when the order is confirmed on the website. The order shall be recorded as soon as payment is accepted by the banking service. If the payment is accepted, the customer will be redirected to an order confirmation screen on the website. No banking information concerning the customer transits through or is stored by the website. The company reserves the right, before dispatching the order, to check the validity of the payment by any means it deems necessary (including by asking for proof of identity, proof of address, etc.). The company reserves the right to refuse to make a delivery or to honour an order placed by a customer who has not settled all or part of a previous order, or with whom a payment dispute is in progress. In the event of fraud, the company reserves the right to ban any member without prior notice or compensation.

Article 4.3: Order confirmation
The date on which the order is recorded is the date on which payment is made online by bank card via our partner's secure payment terminal. As soon as the customer's payment is accepted, the customer shall receive an email confirming his/her order and indicating all the items ordered, the delivery and billing addresses and the delivery date. The confirmation of the order by the customer and the sending of the order confirmation shall amount to the conclusion of a contract of sale between the parties and acceptance of the General Terms and Conditions of Sale. Orders for which the customer requires a delivery lead time of less than 3 months are subject to a different confirmation procedure, whereby the Customer Service Department must check the availability of the product before confirming the order. The order will then be confirmed within 48 hours and the contract shall be concluded only upon receipt of the confirmation email by the Customer Service Department; if such confirmation is not received, the sale shall be cancelled and the customer refunded.

Article 5: delivery
5.1 Order preparation lead times
The prices of the products offered by will depend on the customer's desired delivery date. When the order is placed, the customer shall be informed in real time (or within 48 hours, for deliveries with a short lead time) of the availability of the products concerned. The order confirmation shall indicate the contractual delivery lead time, to which the forwarding time must be added. In the event of public holidays, very busy periods such as sales, bad weather, exceptional closures or traffic bans, the processing and delivery lead times may be extended. Orders placed on Saturdays, Sundays or public holidays shall be processed on the next working day.

5.2 Forwarding of orders
delivery shall be made by a transport provider. Goods shall be delivered to the address indicated during the ordering process. Valid proof of identity may be requested upon delivery. If the customer is absent, he/she must collect the product from the relevant services. The product ordered shall be delivered to the address indicated on the purchase order and confirmed by the customer. If details have been entered incorrectly, and particularly if the delivery address is incorrect or incomplete, the company shall not be held liable should delivery be delayed or impossible as a consequence. All costs arising from the reshipping of products due to a data input error by the customer shall be borne solely by the customer.

5.3 delivery tracking
Once payment has been confirmed, the customer shall be issued with an order number. The order shall then be recorded. The customer is advised to print and keep the order number. The customer may be kept informed of the status of his/her order by contacting the Customer Service Department at the following address: The customer must provide a valid email address, and the company shall not be held liable for his/her failure to do so. The customer shall ensure that the information in his/her customer account is kept up to date.

Article 6: Receipt of the order
The customer must check the conformity of the products received under the contract of sale at the time of delivery.

Article 7: Right of withdrawal
The customer has 14 working days from the date on which he/she receives the order in which to return any item that is not to his/her satisfaction.

Article 8: Returns
Requests to return products must be made by email to the address within 14 days of receipt. The customer shall be responsible for all returns and shall pay the related fees (€25 in the EU, €49 outside of the EU). The customer may track the various stages of the product return process on the website.

8.1 Return conditions
The product must be returned by the customer within 4 days of his/her return request being approved by the Customer Service Department. The returned product must not have been worn and the labels must not have been removed. The product must be in its original packaging, in good condition and fit for resale. Goods must be returned to the following address:,, 39 à 45 rue Edouard Branly, 53000 LAVAL, FRANCE.

8.2: Return fees and refund conditions
Provided that the return meets the above conditions, the order shall be refunded within 14 days of receipt of the goods by the company, with no fees for the customer, except the return fees. Return fees shall amount to €25 for countries within the European Union and €49 for countries outside of the European Union.

Article 9: Warranties
If the product delivered displays a defect or non-conformity, the customer must inform the Customer Service Department, which undertakes to remedy the problem as promptly as possible. In the event of a complaint that is acknowledged to be justified, the company may either issue like-for-like replacements for the items in question, or give the customer a refund for said items. This stipulation does not prevent the customer from taking action on the basis of the legal guarantee of conformity.

Article 10: Limitation of liability
By placing an order online, the customer implicitly acknowledges and accepts the risks inherent in using the Internet. As the customer connects to the internet at his/her own risk, the company shall not be held liable for any incident that may occur. The customer shall be solely responsible for choosing and purchasing a product. The company shall not be held liable for total or partial failure to fulfil its obligations pertaining to the order placed if said failure is caused by an event constituting a case of force majeure, as defined by legislation and case law.

Article 11: Applicable law
The customer acknowledges that he/she has been informed that the contract of sale is subject to French law. If any of the terms of these General Terms and Conditions of Sale should be held to be void, illegal or unenforceable due to a change in legislation or regulations or a court decision, the other provisions of the General Terms and Conditions of Sale shall remain in effect. In the event of a dispute, the company and the customer shall endeavour to resolve it amicably. Should those attempts fail, only the French courts shall be competent to adjudicate. Computerized records kept in reasonable security conditions in the information systems of the company and its partners shall be considered as proof of the communications, orders and payments made between the parties.

Article 12: Keeping and archiving transaction records
Purchase orders and invoices shall be archived in a reliable and lasting format so as to constitute a faithful and lasting copy.

Article 13 Intellectual property
All elements of the website, be they visual or audio, are protected by copyright and trademark law. has a licence for the brands and trademarks featured on the website. Any total or partial reproduction of the website is strictly prohibited.

Article 14: Data protection
The company reserves the right to collect data about the user, including through cookies. The customer has a right to access, modify, rectify or delete the data concerning him/her. The company offers its customers the opportunity to exercise said rights by contacting it at the address indicated above. The site uses a cookie-based identification system. Cookies are files stored in a directory on the customer's computer. Cookies shall either be temporary or have a lifespan of one year, depending on the options selected. It is possible to deactivate cookies by configuring the customer's browser accordingly.

Article 15: Customer Service Department
Should the customer have any questions or require any information, he/she can contact the Customer Service Department at the address

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